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Course ID

AUCCE 1 10.0


 Administering Unified Contact Center Enterprise Part 1




5 Days





Delivery Method


Software Assurance


Microsoft CPE


Course Audience

​Cisco Unified Communications system channel partners and resellers System engineers Customers who will be configuring and maintaining the Cisco Unified Contact Center Enterprise products Basically, anyone requiring Day 2 Support Knowledge of this product - you need this class!

Course Objectives


Course Description

​Administering Cisco Unified Contact Center Enterprise (AUCCE) is an instructor-led course presented by training partners to system engineers and customers who will be involved with day-to-day interaction with the Cisco Unified Contact Center Enterprise (CCE) product using IP IVR as a IVR/VRU solution. This course will give you an understanding of the Cisco Unified CCE system, the Intelligent Contact Management (ICM) routing application, and Cisco Outbound Option. You will accomplish this by configuring the Cisco Unified CCE software, use the ICM routing software to route calls from Cisco Unified IP IVR and from Cisco Unified Communications Manager.

Additionally, you will use various ICM utilities to aid you in locating configuration errors and you will configure the Cisco Outbound Option. This course is based on CCE version 8.X software, and (together with DUCCE) replaces the previously known IPCCE, UCCE/ICM with IP IVR, ICM PT1, ICM PT2 and ICM Bootcamp courses. Even if you run a version of CCE prior to 8.X, you will benefit from this course and its content. If IP IVR doesn’t sound familiar to you, but CVP does, check out our CVP version of this course - ACCE. AUCCE and DUCCE are IP IVR based courses. ACCE and DBUCCE are CVP based courses.

Course Prerequisites

​Familiarity with call center operations Microsoft Active Directory

Microsoft Windows 2003

Microsoft SQL Server 2005dpuf

Course Outline

​Module 1: Cisco Unified Contact Center Enterprise Product Overview

Module 2: Configuring Cisco Unified Contact Center Enterprise

Module 3: Extended Functions

Module 4: Administrative Scripts and Translation Routing

Module 5: Configuring a Second Peripheral

Module 6: Configuring Cisco Outbound Option

Module 7: Cisco Unified Intelligence Center






IT Skills Training




Administering Unified Contact Center Enterprise Part 1


Version: 2.0
Created at 7/23/2015 3:44 PM by Shamara
Last modified at 8/31/2015 10:59 AM by Shamara