Contact Center Express Scripting Labs v11.0 (ACCXSL) is a 5-day
instructor-led, lab-intensive course intended for experienced Unified
Contact Center Express (CCX) administrators who need in-depth knowledge
advanced scripting techniques using complex script steps to resolve
sophisticated contact center requirements. This course addresses the
steps in the Script Editor pallet as well as scripting techniques
involving databases, HTTP, XML, VXML, Java Objects, and Desktop
This course is intended to be a follow-on course to UCCXD v4.0 or UCCX
5.0, and completely replaces the outdated Unified Contact Center
Advanced v1.0 class. ACCXSL introduces updated best practices,
sophisticated steps, and modern concepts for deploying advanced contact
center applications and techniques.
The class utilizes Cisco Unified Contact Center Express 11.0 and
highlights new application features and services. Sunset Learning has
deployed Unified CCX labs on the latest UCS platforms using VMWare ESXi
and vSphere technology.