Duration: 2 Days
Delivery Method: Instructor-led
Software Assurance Value:
This course introduces help desk professionals to XenApp and prepares them to troubleshoot common issues. Students will learn to identify whether more complex issues are related to the XenApp product, the network or directory services. By knowing the general problem area, help desk professionals can transfer cases to the appropriate person, such as a XenApp administrator or a network administrator.
Upon successful completion of this course, learners are able to perform the following:
This course is intended for XenApp help desk professionals.
• Introducing the Citrix Troubleshooting Methodology
o Introducing the Citrix Troubleshooting Methodology o Evaluating a Citrix Environment o Implementing the Troubleshooting Methodology: Practice o Identifying Citrix Troubleshooting Resources • Introducing XenApp o Citrix XenApp 5.0 Architecture and Communications o XenApp 5.0 Features • Using Administrative Consoles o Management Consoles in XenApp 5.0 o License Management Console o Access Management Console o XenApp Advanced Configuration o Citrix Administrator Accounts and Permissions o Remote Console Connections o Session Monitoring • Introducing Published Applications and Resources o Published Resources o Application Streaming • Troubleshooting Applications o Shadowing Users o Troubleshooting Common Issues o Content Redirection o Troubleshooting Application Streaming • Troubleshooting Clients o Citrix XenApp Plugins for Windows o Architecture and Communication o Citrix XenApp Plugin Installation o Citrix XenApp Plugin Usage o ICA Sessions o Troubleshooting ICA Session Connectivity o Streamed Sessions • Troubleshooting Policies o Architecture and Communication o Active Directory Policies o XenApp Policies o Troubleshooting Policies 3• Troubleshooting Printing o Architecture and Communication o Print Drivers o Print Settings o Driver Management o Troubleshooting Common Printing Issues o Troubleshooting Slow Printing Across a WAN o Identifying Potential Issues • Troubleshooting Web Interface o Web Interface Architecture and Communications o Securing Communication from the Client to Web Interface o Troubleshooting Authentication o Troubleshooting Common Errors o Using the Secure Gateway Management Console
It is recommended that learners have basic knowledge of Microsoft Windows Server™ 2003 or Microsoft Windows Server™ 2008 environments, Active Directory, group membership within Active Directory and experience with basic client network connectivity.