Duration: 3 Days
Technology: Windows 7 (Client)
Delivery Method: Instructor-Led Classroom
Software Assurance Value:
This course is designed for Information Technology (IT) professionals who have experience with Windows XP and Windows Vista who work as Windows 7 Enterprise Desktop Support Technicians (EDSTs) in Tier 2 support environments. The goal of this training is to enable these individuals to support the Windows 7 operating system and solve technical troubleshooting problems in a Windows 7 and Windows Server 2008 R2 networking environment.
After completing this course, students will be able to:
The primary audience for this course is the Enterprise Desktop Support Technician (EDST) providing Tier 2 support. The secondary audience for this course is the Desktop Support Technician (DST) in an Upper MORG Organization.
Module 1: Implementing a Troubleshooting Methodology
In addition to their professional experience, students who attend this training should already have the following technical knowledge: