Duration: 5 Days
Technology: Business Skills
Delivery Method: Instructor-led
Software Assurance Value:
This five-day Live Instructor Led course provides you with an intense and focused exploration of the new and updated topics in ITIL® from the point of view of the owner of a process or set of activities. The course is intended for those who work within a Service Transition (ST) environment and require a deeper understanding of the underlying concepts, processes and activities involved and associated management responsibilities and how they may be used to enhance overall service quality and service provision.
Focus on the managerial and control aspects of the operational environment with regard to Service Transition.
Educate IT Professionals in the value of IT Service Transition.
CIOs, CTOs, Managers, Supervisory Staff
Team Leaders, Designers, Architects, Planners,
IT Consultants, IT Audit Managers and IT Security Managers.
Candidates looking to achieve credit towards the coveted ITIL Expert designation
Service Transition Principles
Service Transition Processes
Organizing Service Transition
Exploring Technology and Implementation
Implementing and Improving Service Transition
The candidate must hold (photocopy required) one of the following: