Administering Cisco Unified Communications Manager (ACUCM) v12.0 is a 4-day training program that provides system administrators and networking professionals with an understanding of the Cisco Unified Communications Manager System. The Cisco IT training course teaches the concepts of IP telephony based in system administration, including its function, features, and configuration. This is an entry-level IP telephony course that begins with the basic concepts of IP telephony and very quickly moves the learner forward into an understanding of system concepts: clustering, creation of phones and users, route plans, digit manipulation, media resources, and phone features, which are all important to supporting IP telephony in the enterprise network. The course focuses on Cisco Unified Communications Manager version v12.x.
The course is geared to individuals that will be using and managing the system and performing administration for Level 1 and Level 2 support. Level 1 support is geared toward supporting phone users and making moves, adds, and changes to the desktop phone environment. Level 2 support is oriented to supporting changes in the organization, such as opening new office locations or relocating departments. The Cisco training course does not cover issues of initial deployment, new cluster deployment or international deployments. Also, the course does not cover issues with the underlying network that involve routers, switches, or Cisco IOS software configuration.
This information technology course includes various lab exercises to apply what was learned in each preceding lesson. Labs begin with a newly installed publisher and subscriber. The only element that is pre-configured is two MGCP gateways, for the headquarters (HQ) and branch (BR), and an intercluster trunk pointing to the neighbor’s pod. Therefore, the student will become familiar with all the various concepts through configuration of the elements in the lab environment.
Upon completing this course, the learner will be able to meet these overall objectives:
The primary audience for this course is as follows:
Lesson 1: Exploring IP Telephone
Lesson 2: Describing Deployment Models
Lesson 3: Understanding Advanced Multisite Features
Lesson 1: Logging in to Cisco Unified Communications Manager
Lesson 2: Examining Basic Server Configuration
Lesson 3: Describing Multilevel Administration
Lesson 4: Configuring DRS Backup and Restore Procedures
Lesson 1: Understanding User Configuration
Lesson 2: Using the User Web Pages
Lesson 1: Configuring System Parameter
Lesson 2: Supporting Cisco Unified IP Phones
Lesson 3: Exploring Phone Registration and IP Phone Communications
Lesson 4: Utilizing the Bulk Administration Tool (BAT)
Lesson 1: Implementing Dial Plan Connectivity
Lesson 2: Creating Route Plans
Lesson 1: Configuring Transition Patterns and Route Filters
Lesson 2: Implementing Digit Manipulation
Lesson 1: Defining Class of Control
Lesson 2: Using Class of Control Features
Lesson 1: Defining Media Resources
Lesson 2: Exploring Media Resource Management
Lesson 1: Describing Basic Features
Lesson 2: Exploring Hunt Groups
Lesson 3: Describing Phone Services
Cisco IP Phone Services
Cisco Phone Services Configuration
Labs are designed to assure learners a whole practical experience, through the following practical activities:
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