info@gsatrain.com
(443) 663-4001
Price :
$ 1675
Duration:
3 Days
Technology:
Microsoft
Microsoft Dynamics 365 Customer Service offers any organization an opportunity for customer success. Using tools such as automatic case creation and queue management frees up your time to dedicate it where you can have a greater impact, directly with your customers. Join our team of globally recognized experts as they take you step by step from creating cases to interacting with customers to resolving those cases. Once you’ve resolved those cases you can learn from data analysis the key details to help you resolve similar cases faster or avoid new issues altogether.
A Dynamics 365 Customer Engagement Functional Consultant is responsible for performing discovery, capturing requirements, engaging subject matter experts and stakeholders, translating requirements, and configuring the solution and applications. The Functional Consultant implements a solution using out of the box capabilities, codeless extensibility, application and service integrations.
Job role: Functional Consultant
Preparation for exam: MB-230
Features: none
In this module you will learn about working with Cases in Dynamics 365 Customer Service.
After completing this module, students will be able to:
In this module you will learn how to create and manage entitlements and service level agreements
After completing this module, students will be able to:
In this module you will learn how to create knowledge management solutions, and use knowledge articles to resolve cases
After completing this module, students will be able to:
In this module you will learn how to engage with customers using Dynamics 365 Customer Voice
After completing this module, students will be able to:
In this module, you will learn how to schedule services and resources using Customer Service Scheduling
After completing this module, students will be able to:
In this module, you will learn how to use Customer Service workspaces
After completing this module, students will be able to:
In this module, you will learn how to use Omnichannel for Dynamics 365 Customer Service
After completing this module, students will be able to:
In this module, you will learn how to work with insights in Customer Service to use Artificial Intelligence (AI) in your Dynamics 365 Customer Service solution.
After completing this module, students will be able to:
In this module, you will learn how to use Connected Customer Service to proactively handle customer service scenarios
After completing this module, students will be able to:
In this module, you will learn how to work with the Microsoft Power Platform to enhance your Dynamics 365 Customer Service solution
After completing this module, students will be able to:
This course is designed for functional consultants working with Dynamics 365 Customer Service, or functional consultants who work with other Dynamics 365 apps who want to expand their knowledge of Customer Service
| Course Name | Date | Time | |
|---|---|---|---|
| Nothing Scheduled yet |
2923 Lord Baltimore Drive
443-663-4001 
443-663-4004
info@gsatrain.com