ACUCM2: Administering Cisco Unified Communications Manager & Unity Connection

Price : $ 3995

Duration: 5 Days

Technology: Cisco

Overview

The Administering Cisco Unified Communications Manager (ACUCM with AUC) is a 5-day training program that provides system administrators and networking professionals with an understanding of the Cisco Unified Communications Manager System. This course teaches the concepts of IP telephony based in system administration, including its function, features, and configuration.

This is an entry-level course that begins with the basic concepts of IP telephony and very quickly moves the learner forward into an understanding of system concepts: clustering, creation of phones and users, route plans, digit manipulation, media resources, and phone features, which are all important to supporting IP telephony in the enterprise network. This UC training course focuses on Cisco Unified Communications Manager v12 x. All labs are using CUCM v12.x.

This online Cisco IT class includes various lab exercises to apply what was learned in each preceding lesson. Labs begin with a newly installed publisher and subscriber. The only element that is preconfigured is two MGCP gateways, for the headquarters (HQ) and branch (BR), and an intercluster trunk pointing to the neighbor’s pod. Therefore, the student will become familiar with all the various concepts through configuration of the elements in the lab environment.

Our online Cisco training course is geared to individuals that will be using and managing the system and performing administration for Level 1 and Level 2 support. Level 1 support is geared toward supporting phone users and making moves, adds, and changes to the desktop phone environment. Level 2 support is oriented to supporting changes in the organization, such as opening new office locations or relocating departments. The course does not cover issues of initial deployment, new cluster deployment or international deployments. Also, the course does not cover issues with the underlying network that involve routers, switches, or Cisco IOS software configuration.

Administering Cisco Unity Connection (AUC) describes Cisco Unity Connection administration features, options, and configuration settings as they apply to the administrator. The course presents Cisco Unity Connection with the focused goal of providing the administrators with the necessary skills to perform their day-to-day job functions using the Cisco Unity Connection system.

Students that require skills beyond administration where engineering, integration, and networking skills are required should consider the Implementing Cisco Unity Connection (IUC) course.

Prerequisites

To fully benefit from this course, students should have the following prerequisite skills and knowledge:

Basic knowledge of IP and networking or voice networks is suggested, but not required
Basic knowledge of the Windows desktop environment
Basic understanding of fundamental terms and concepts of computer networking, including LANs, WANs, and IP switching and routing.
Basic knowledge of traditional PSTN operations and technologies, including PBX and voice-mail administration tasks
Basic understanding of Cisco Unified Communications Manager

Course Objectives

After completing this course, students will be able to:

Describe the Cisco Unified Communications Manager network, service, and features
Understand the importance of and configuration of redundancy and high availability in the enterprise network
Describe user configuration and the user web interface
Explain basic phone options and the use of BAT
Explain the route plan and on-net/off-net calling
Describe the various media resources, including conferencing and MOH
Describe the basic phone features and use of hunt groups
Explain the function of Cisco Unity Connection and the various interfaces that are used to access the system
Describe the components that are required for user call processing by Cisco Unity Connection
Implement the various features and options that are available to users in Cisco Unity Connection
Use the various applications, tools, and reports that are available in Cisco Unity Connection

Who Should Attend

The primary audiences for this course are:

Phone network administrators
Data system administrators
Entry-level network engineers
Administrators
IT support personnel
Helpdesk support staff

The secondary audience includes:

Learners looking to gain a technical overview of Cisco Unified Communications Manager
Learners who need a preparatory course before taking Implementing Cisco Unified Communications IP Telephony Part 1 (CIPT1) and Implementing Cisco Unified Communications IP Telephony Part 2 (CIPT2)
Introduction to Cisco Unity Connection for Network Engineering Staff Personnel

Course Outline

Module 1: Introduction to IP Telephony

Lesson 1: Exploring IP Telephony

Traditional Voice versus IP Telephony
Clustering Overview
Intracluster Communications

Lesson 2: Describing Deployment Models

Single-Site Deployment
Centralized Call-Processing Deployment
Distributed Call-Processing Deployment
Distributed Single-Cluster Call-Processing Deployment
Hybrid Call-Processing Deployment
New Advanced Multicluster Options

Lesson 3: Understanding Advanced Multisite Features

Need for CAC
Deploying AAR
Survivable Remote Site Telephony
SRST Failover

Module 2: Defining the Basic Configuration

Lesson 1: Logging In to Cisco Unified Communications Manager

Logging In to Cisco Unified CM Administration and Cisco Unified Serviceability
Logging In to Cisco Unified Operating System Administration and the DRS
Navigation Menu
Command-Line Interface

Lesson 2: Examining Basic Server Configuration

Server Configuration—Eliminating DNS Reliance
Configuring Enterprise Parameters

Lesson 3: Describing Multilevel Administration

Configuring Multilevel Administration
Creating End Users
Creating Roles
Creating User Groups

Lesson 4: Configuring DRS Backup and Restore Procedures

DRS Backup Procedures
DRS Restore Procedures

Module 3: User Administration

Lesson 1: Understanding User Configuration

Understanding User Management
Configuring Users

Lesson 2: Using the User Web Pages

Understanding the User Web Pages
Using the User Web Pages

Module 4: Exploring Phone Registration and Cisco Unified IP Phones

Lesson 1: Configuring System Parameters

Cisco Unified CM Configuration
Cisco Unified Communications Manager Group Configuration
Phone NTP Configuration
Date/Time Group
Codecs and Regions Location Configuration
Device Pool Configuration
DHCP Service Configuration
Device Defaults Configuration
Clusterwide Parameters
Licensing

Lesson 2: Supporting Cisco Unified IP Phones

Cisco Unified IP Phones Overview
Specialized Cisco Unified IP 7900 Series Phones
Phone Button Templates
Softkey Templates

Lesson 3: Exploring Phone Registration and IP Phone Communications

Cisco Unified IP Phone Registration
Cisco Unified IP Phone Configuration

Lesson 4: Utilizing the Bulk Administration Tool (BAT)

Overview of Cisco Unified Communications Manager BAT
Cisco Unified Communications Manager TAPS

Module 5: Basic Route Plan Configuration

Lesson 1: Implementing Dial Plan Connectivity

Organizational Dial Plan
Trunks
Gateways

Lesson 2: Creating Route Plans

Dial Plan Overview
Route Pattern Overview
Digit Collection
Call Routing

Module 6: Route Filters and Digit Manipulation

Lesson 1: Configuring Translation Patterns and Route Filters

Translation Patterns
The 9.@ Pattern
Route Filters

Lesson 2: Implementing Digit Manipulation

Discard Digits Instruction
Transformation Masks

Module 7: Class of Control

Lesson 1: Defining Class of Control

Overview of Class of Control
Partitions
CSS Configuration
PLAR Application

Lesson 2: Using Class of Control Features

Call Restriction
Time of Day Routing
Traditional vs. Line/Device Approach

Module 8: Understanding Media Resources

Lesson 1: Defining Media Resources

Overview of Media Resources
Conference Bridge
Media Termination Points
Transcoder
Music on Hold
Annunciator

Lesson 2: Exploring Media Resource Management

MRG Management
Configuring MRGs
Configuring MRGLs

Module 9: Features and Services

Lesson 1: Describing Basic Features

Call Park
Call Pickup
Cisco Call Back
Shared Lines with Barge and Privacy

Lesson 2: Exploring Hunt Groups

Hunt Group Overview
Line Group Configuration
Hunt List Configuration
Hunt Pilot Configuration
Final Forwarding

Lesson 3: Describing Phone Services

Cisco IP Phone Services
Cisco Phone Services Configuration

ACUCM v10.x Lab Outline

Lab 0: Connection and Orientation to the NterOne Voice Lab Environment
Lab 1: Configuring Cisco Unified Communications Manager Initial Settings
Lab 2: Backing Up Cisco Unified Communications Manager Using the Disaster Recovery System
Lab 3. Managing User Accounts in Cisco Unified Communications Manager
Lab 4: Implementing IP Phones
Lab 5: Implementing PSTN Gateways
Lab 6: Configuring Cisco Unified Communications Manager Call-Routing Components
Lab 7: Implementing Digit Manipulation
Lab 8: Implementing Calling Privileges in Cisco Unified Communications Manager
Lab 9: Implementing Cisco Unified Border Element (CUBE) for calls to and from the Actual PSTN
Lab 10: Implementing Media Resources
Lab 11: Implementing Call Coverage in Cisco Unified Communications Manager

AUC Course Outline

Module 1: Introduction to Cisco Unity Connection

Lesson 1: Overview of Cisco Unity Connection

Understanding Cisco Unity Connection
Cisco Unity Connection Integration
Active-Active, High-Availability Deployment
Digital Networking Deployment Model

Lesson 2: Navigating Cisco Unity Connection

Accessing Cisco Unity Connection
Logging into Cisco Unity Connection Applications
Cisco Unified Serviceability and Cisco Unity Connection Serviceability
Cisco Unity Connection Administration
Port Configuration for Telephony Integration
General Configuration

Lesson 3: Understanding Call Handlers, Users, and Call Flow

Call Processing
Default Call Handlers
Handlers—Function and Purpose
Default Call Handler Flow
Call Handler Configuration
Incoming Call Flows
Cisco Unity Connection Incoming Call Flow
Message Retrieval
Incoming Call Processing Components
Call Routing—Direct or Forwarded
Call Routing—Direct
Call Routing—Forwarded
Configuration of Users
Implementation of Call Routing
Implementation of Call Routing—Direct
Implementation of Call Routing—Forwarded
Directory Handlers
Directory Handlers Configuration
Interview Handlers
Interview Handlers Configuration

Module 2: Configuration of Users and Contacts

Lesson 1: Explaining Users and Contacts

Understanding Users
Preparing to Configuring Users
Configuring Authentication Rules
Configuring CoS
Configuring Schedules and Holidays

Lesson 2: Managing Multiple Users

Configuring Multiple Users
Importing Users Using AXL
Importing Users Using LDAP
Importing Users Using BAT
Reviewing Users

Module 3: Implementation of Features

Lesson 1: Implementing the Dial Plan

Dial Plan Components
Dial Plan Configuration

Lesson 2: Understanding User Features

Reviewing User Features

Lesson 3: Accessing Voice Messaging and User Features

Accessing Voice Messaging
Phone View
Implementing Cisco Unity Connection VMO
Accessing Voice Messaging Using RSS Feeds
Implementing Secure Messaging

Module 4: Use of Cisco Unity Connection Applications, Tools and Reports

Lesson 1: Designing an Audiotext Application

Audiotext Application Design
Audiotext Application Configuration
Greeting Administrator
Greeting Administrator Configuration

Lesson 2: Using Cisco Unity Connection Tools and Reports

Using the Bulk Edit Feature
Using Task Management
Cisco Unity Connection Reports

Lesson 3: Using the DRS

Disaster Recovery System
Configuring Backups
Performing Restore Operations

AUC v10.x Lab Outline

Lab 0: Connection and Orientation to the NterOne Voice Lab Environment
Lab 1: Configuring Cisco Unified Communications Manager (CUCM) Initial Settings
Lab 2: Implementing Cisco Unified Border Element (CUBE) for calls to and from the Actual PSTN
Lab 3: Verifying Cisco Unity Connection Default Services
Lab 4: Integrating Cisco Unity Connection with Cisco Unified Communications Manager
Lab 5: Implementing Unity Connection Voice Mailboxes
Lab 6: Unity Connection User Features
Lab 7: Implementing the Unity Connection Dial Plan
Lab 8: Understanding User Features
Lab 9: Using Cisco Unity Connection Tools and Reports

Course Schedule

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